Privacy Policy

Effective Date:  January 1, 2025

At Imperfectly Perfect Minds, protecting your privacy and personal health information (PHI) is our top priority. We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) and safeguarding the information you share with us through our website, tele-psychiatry services, and in-person visits.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, date of birth, email address, phone number, and insurance information (if applicable)
• Health Information (PHI): Mental health history, medications, therapy notes, assessments, or other clinical information you provide
• Technical Information: IP address, browser type, device type, cookies, and website usage data
• All PHI is protected under HIPAA and is never shared without your consent except as required by law.

2. How We Use Your Information

Your information may be used to:

• Provide tele-psychiatry and in-person mental health services
• Schedule and manage appointments
• Respond to questions and communications
• Improve website functionality and user experience 
• Comply with legal or regulatory requirements
• We do not sell or trade your personal or health information.

3. How We Protect Your Information

We implement administrative, technical, and physical safeguards to ensure your information is secure:

• Encrypted communications for online forms and telehealth sessions (HIPAA-compliant)
• Secure storage of records
• Access limited to authorized staff only
• Regular staff training on privacy and security protocols
   

4. Sharing Your Information

Your information may be shared only:

• With licensed healthcare providers involved in your care
• When required by law (e.g., court orders, mandatory reporting)
• With business associates (e.g., telehealth platforms), under HIPAA-compliant agreements
   

5. Your HIPAA Rights

Under HIPAA, you have the right to:

• Access and request a copy of your health records
• Request corrections to your PHI
• Request restrictions on certain uses or disclosures
• Receive an accounting of disclosures of your PHI
• Request confidential communications
• File a complaint if you believe your privacy rights were violated
   

To exercise your rights, contact us at 857-855-5021 

6. Telehealth Privacy

• Tele-psychiatry sessions are conducted using HIPAA-compliant video platforms
• All session data is encrypted during transmission
• Only authorized providers have access to session information
   

7. Cookies and Website Analytics

• Our website may use cookies or analytics to improve user experience
• Cookies do not personally identify you
• You can disable cookies in your browser settings
   

8. Children’s Privacy

Our services are not intended for children under 13. PHI for minors is only collected with parent or guardian consent, in compliance with HIPAA regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in regulations or business practices. The Effective Date at the top will indicate the most recent version.